Shipping and Returns
SHIPPING:
We ship domestically using Royalmail. We offer express mailing services. Rates will be calculated based on weight and destination at time of checkout. Express mail is guaranteed 7-21 day delivery.
INTERNATIONAL SHIPPING:
We ship internationally to all countries. Rates are calculated at time of checkout. PoshBeautyHair Ltd is not responsible for customs fees incurred from importing goods. International shipment time varies based on destination, but is generally 14 to 21 business days.
SEASONAL SHIPPING:
We are now unable to despatch any orders till the 5th January 2021. Please do not place any orders for delivery outside the UK until after the 5th January 2021 due to new export restrictions of goods from the UK. UK midland orders can be continue to be placed but will not despatch until 5th January 2021.
TRACKING NUMBERS:
Once your item has been shipped you will receive an email containing the tracking number for your shipment. This Only Applicable for orders over £50.
No shipping on weekends and (Bank) Holidays.
REFUNDS AND RETURNS:
Due to the nature of products sold, all sales from PoshBeautyHair Ltd and any of its entities or representatives are to be considered final at the time of purchase. There is a no refund policy. In the circumstances that a customer receives the wrong order. An email must be sent to admin@poshbeautyhair.com with a scanned photo of the product and order invoice. This must be completed 24hrs after delivery. After we have confirmed the order mistake; returns and exchanges can be discussed. We’ll then gladly accept the return of items within 2-3 days of order delivery.
The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must be accompanied with a copy of the receipt. Customers will assume responsibility for return shipping charges. PoshBeautyHair Ltd will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the PoshBeautyHair Ltd returns office. If all conditions are met an exchange can be discussed; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items. Please make sure you provide the correct email, address and postcode when you place your order. Any order returned due to the customer providing incorrect details will not be refunded or mailed back without the additional expenses of the shipping fee to cover shipping and handling cost.
